Phishing Awareness

Official Broadcast Email Communications

Phishing is a type of scam where someone pretends to be a trusted company to trick you into clicking a link, sharing login details, or providing payment information. Shopify store owners are common targets, and scammers may impersonate theme developers like us to make their messages appear legitimate.

Please be aware that the only official email address used by the Presidio Team to contact merchants is:

[e-mail]

Our team will never contact you from an email address ending in @gmail.com or from any other unofficial email address.

We are aware of fraudulent emails impersonating the Broadcast Team, including addresses such as:

[e-mail]

These emails are not affiliated with Presidio or the Broadcast Support Team and may be part of phishing or other scam attempts. It is very important to not engage with them in any kind of way!

If you receive an unexpected email claiming to be from the Presidio Team, please verify that it was sent from [e-mail] before responding, clicking links, or providing any information.

How to Report a Phishing Email

If you receive a suspicious email, the best course of action is to report it as phishing or fraudulent and then delete it. Reporting phishing helps email providers identify and block similar messages.

Gmail

Open the suspicious email, click the three dots (⋮) next to the Reply button, and select Report phishing.

Outlook

Select the suspicious email, click Report in the toolbar (or right-click the message), and choose Report phishing.

Apple Mail / iCloud

You can forward the phishing email to [e-mail], then delete it.

Other email providers

You can also forward suspected phishing emails to [e-mail], which is used by the Anti-Phishing Working Group to collect phishing reports.

Not sure if an email is legitimate?

If you are unsure whether an email is genuinely from the Broadcast Team, please contact us directly at [e-mail] and we will be happy to confirm its authenticity.