# Contacting support

## Have a question or issue? We're here to help!

Presidio Creative is happy to help with any questions about the built-in features, settings, or bugs in our themes. 

### What's <mark style="color:green;background-color:green;">included</mark> in our theme support?

* Answering questions about built-in theme features
* Guidance on theme settings and configuration
* Fixing bugs in a **fresh, unmodified** copy of the theme
* Clarifying documented capabilities of Presidio Creative products

### What's <mark style="color:red;background-color:red;">not included</mark> in our theme support?

Custom code, App conflicts, Shopify's Checkout page, and Shopify-admin issues fall outside our scope; for those, we’ll point you to Shopify Support or a trusted Shopify Expert.

[**Please read our Theme Support Policy**](https://broadcast.presidiocreative.com/support/theme-support-policy)

## How to submit a support request

If our support documentation doesn't answer your question or you're experiencing a technical issue, please submit a request using our support form.

**We reply in the order received—within 48 hours, Monday–Friday (holidays excluded).**

What to include:

* **Theme version** – [How to find it](https://broadcast.presidiocreative.com/faq/frequently-asked-questions/check-your-theme-version)
* **Store URL** – `your-store.myshopify.com`
* **Collaborator code** – we can’t access your Admin without it
* **Preview link** for unpublished themes – [How to share a Preview link](https://broadcast.presidiocreative.com/faq/frequently-asked-questions/share-preview-link)

{% hint style="warning" %}
**Important**

By opening a support ticket, you confirm you have read and understand our [Theme Support Policy.](https://broadcast.presidiocreative.com/support/theme-support-policy)
{% endhint %}

<a href="https://presidiodev.com/pages/broadcast-support" class="button primary">Submit a request</a>

## Additional Shopify Support:

| I need help with...                    | Where to go                                                                                                                                                                                    | Support offered                                                                                                                                                        |
| -------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Shopify platform & Checkout**        | [**Shopify Support — 24/7**](https://help.shopify.com/)                                                                                                                                        | Product setup, store settings, payments, checkout issues. Checkout is a Shopify system and isn’t controlled by the theme.                                              |
| **3rd-Party** **Apps & integrations**  | Contact the app’s support team                                                                                                                                                                 | Shopify requires app developers to keep their apps compatible with Theme Store themes. Reach out to the developer for installation, functionality, or conflict issues. |
| **Custom code or theme modifications** | <p><a href="https://experts.shopify.com/"><strong>Shopify Experts Directory</strong></a> <br><strong>or</strong><br><a href="hire-a-shopify-expert"><strong>Get matched by us</strong></a></p> | Hire a vetted expert for Liquid changes, new features, performance tuning, or full redesigns. Presidio Creative doesn’t offer custom-coding services.                  |

> We’re happy to support the code we ship, but anything beyond core theme functionality should be directed to the resources above.

## Get matched with a Presidio-approved Shopify Expert:

Have a custom feature in mind or need deep theme tweaks? Our support team focuses on stock theme code, so we recommend working with a vetted **Shopify Expert**.&#x20;

<a href="hire-a-shopify-expert" class="button primary">Hire a Shopify Expert</a>