Broadcast v6.2 has been released - Learn more about
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Broadcast Documentation
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Broadcast v5
Broadcast v5
  • About Broadcast
    • Broadcast theme documentation
    • Feature requests
  • Updates
    • What's new in Broadcast
      • Release Notes
      • About v5.8 release
      • About v5.7 release
      • About v5.6 release
      • About v5.5 release
      • About v5.4 release
      • About v5.3 release
      • About v5.2 release
      • About v5.1 release
      • About v5.0 release
      • About v4.0 release
  • Sections
    • Broadcast sections
      • Demo store sections
      • Accordion
      • Accordion group
      • Before and After
      • Blog posts
      • Collection list
      • Collection list hover
      • Countdown
      • Contact form
      • Custom code
      • Custom content
      • Divider
      • Featured blog posts
      • Featured collection
      • Featured product
      • Highlights
      • Image banner
      • Image with text
      • Image with text slider
      • Map
      • Multicolumn
      • Newsletter
      • Press logos
      • Products with image
      • Rich text
      • Rich text with columns
      • Scrolling text
      • Shop the look
      • Sidebar
      • Slideshow
      • Tab collections
      • Testimonials
      • Text columns with icons
      • Text columns with images
      • Text promo
      • Text with products
      • Timeline
      • Video
  • Theme settings
    • Theme settings
      • Colors
      • Typography
      • Buttons
      • Layout
      • Search
      • Social media
      • Product Grid
      • Product Form
      • Cart
  • Header
    • Header
      • Demo store header settings
      • Header section
      • Navigation images
      • Quantity indicators
      • Transparent header
      • Header icons
      • Social icons
      • Sticky header
      • Target settings
    • Toolbar
      • Header toolbar
      • Video walkthrough
    • Announcement bar
      • Announcement bar settings
      • Free shipping message
      • Countdown timer
      • Text announcement
      • Custom code
      • Target settings
  • Footer
    • Footer settings
    • Footer blocks
      • Link list
      • Newsletter
      • Social
      • Text
      • Page
  • Products
    • Product pages
      • Accordion section
      • Custom form field
      • FAQ Accordions
      • Final Sale
      • Free products
      • Low inventory message
      • Out-of-stock notification
      • Pre-order using metafields
      • Pre-order products using tags
      • Product Theme Blocks
        • Title
        • Price
        • Variant picker
        • Buy buttons
        • Siblings
        • Description
        • Upsell
        • Inventory countdown
        • Sharing
        • Local pickup
        • Text
        • Custom code
        • Icon
        • Divider
        • Line item property
        • Feature
        • Complementary products
        • Popup
      • Related products
      • Sale items
      • Settings and layout
      • Siblings
      • Size charts
      • Swatches (Updated)
      • Swatch collection styles
      • Tabs and accordions
      • Tab content using metafields
      • Unique image banners
      • Upselling
      • Variant images
  • Collections
    • Collection pages
      • Collection page settings
      • Swatch collection styles
      • Product badges
      • Product badges with metafields
      • Product filtering
      • Quick add
      • Sub-collections
      • Cutline second line
      • Featured image
  • Overlay
    • Popups
      • Popups Theme Blocks
      • Large newsletter
      • Text promo
      • Small newsletter
      • Cookie consent
      • Coupon codes
      • Popup Behavior and Target
  • Promotions
    • Upselling
      • Upselling with metafields
      • Upselling with tags
  • Siblings
    • Product siblings
      • About product siblings
      • How to setup siblings
      • Siblings metafields
      • Siblings color
      • Siblings collection
      • Siblings product setup
      • Siblings block
      • Customizations
  • Pages
    • Page templates
      • Demo store about page
      • Creating page templates
      • Page section
      • About page templates
  • Blogs
    • Blogs and articles
      • About blogs and articles
      • Featured posts
      • Article page
      • Product links in blog posts
      • Article theme blocks
  • FAQ
    • Frequently asked questions
      • How to update Broadcast
      • Default theme content
      • Share preview link
      • Hiding prices
      • How to use sections
      • Section blocks
      • How to remove Powered by Shopify
      • Improving the speed of your site
      • How to prevent your images from getting cropped
      • Check your theme version
      • CSS customizations
  • License
    • Theme license
  • Support
    • Contacting support
    • Missing Cart Drawer after Updating
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On this page
  • Can't find an answer?
  • Contact our theme support >
  • Help us to assist you better:
  • Important things to know before contacting support
  • Where to get additional help
  • Shopify Support
  • Contact Shopify Support >
  • App Support
  • Shopify Experts
  • List of Shopify Experts with Broadcast knowledge
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  1. Support

Contacting support

How to reach us for support

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Can't find an answer?

Please send us a support request through our support form, and we'll get back to you shortly. Click below to contact our support team:

  • We respond to requests in the order they are received, typically within 48 hours.

  • Monday - Friday, Our theme support services are offered on regular weekdays, excluding international holidays and weekends.

Help us to assist you better:

  • Please include your theme version.

  • When using a draft theme (an unpublished theme), please include a Share Preview link. This is a special link generated by Shopify (not your store's admin URL).

Important things to know before contacting support

Please take a moment to read how we can help you:

What does your support include?

Our support includes:

  • Answering any questions about Invisible products and the technical capabilities of our products

  • Helping to set up the features that are included in our themes and configuring theme settings

  • Fixing bugs or issues in unmodified theme installs

Can you help with customizations?

Our support does not include:

  • Custom code

  • Code modifications

  • Adding new functionality or third-party plug-ins (including apps)

  • Debugging any errors or functionality issues related to theme customizations or apps

If you are experiencing issues with any customizations or third-party applications, we advise reverting to the original theme or removing the app to restore the default theme.

Custom Theme Development
Shopify Platform

Many settings and features are performed in the primary Shopify Admin. These questions and assistance should be directed to Shopify Support directly. Examples are:

  • Checkout issues

  • Customer orders

  • Managing inventory

  • Setting up payment methods, currencies, languages

  • Setting up your products and collections

  • Taxes and shipping options

  • Managing customer accounts

  • Marketing, campaigns, gift cards

  • Licenses, including theme and apps

  • Setting up discount codes

  • Using the Search and Discovery app or Product Rating app

  • Building your navigation and setting up Online Store preferences

These and other functions are all performed by the primary Shopify Admin. Shopify Support handles all platform-related questions.

Speed performand and customizations

We recommend you engage a Shopify Expert for any custom code requests or advanced theme customizations requiring code changes.

Shopify Experts are advanced developers who provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work.

Please understand:

  • Invisible Themes does not provide any custom coding services. Shopify Experts can also help you with Speed and Performance. Here is a list of Experts that can help you boost the performance of your site and improve your speed scores:

Apps

When you experience an issue with the theme caused by an App that has been installed, you will need to contact the App developers directly.

  • This can include apps that break the theme's functionality, such as prices not updating when changing a variant.

  • Items added to the cart not appearing in the cart or checkout

  • Product images not changing

Please understand:

For all app-related issues or questions, Shopify's policy requires app developers to ensure compatibility with themes in the Theme Store. It's best to reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts.

We can only support the code we write, the Broadcast theme.

  • All integrations with apps are handled by App developers directly.

  • Each App developer has their own support system in place and can help you with issues regarding their app.

Tips to help before installing any app:

  • Make a duplicate of your current live theme.

  • Rename the duplicate to help identify it.

If the app breaks any functionality, you will be able to fall back to a good working version of your theme. This can also help you avoid many hours of problem-solving and downtime for your store.

Feature requests

We're committed to continuously improving Broadcast and providing the best possible experience for our customers. We believe our customers are the key to our success and want to hear from you!

We understand that everyone has unique needs and requirements regarding their online store. That's why we're providing this page to allow you to request new Broadcast features that will make your experience even better. Whether it's a minor tweak or a major change, we want to hear your ideas.

To submit your feature request, please click the link below and fill out the form below with as much detail as possible. Let us know what you need, why it's important, and how it will help your business. We review all requests and use them to prioritize updates and improvements to Broadcast.

Thank you for choosing Broadcast and for sharing your feedback with us. We're excited to work together to make our theme even better!

Where to get additional help

Shopify Support

Shopify Support covers any platform questions or issues. For example, if you need assistance using the Shopify Admin tools like product setup or store settings.

Shopify Support also handles all Checkout support. Shopify provides 24/7 support to all its customers.

Checkout issues? Contact Shopify Support directly.

The checkout and theme are separate systems. Checkout is a function of Shopify and can’t be controlled by the theme.

App Support

For all app-related issues or questions, Shopify's policy requires app developers to ensure compatibility with themes in the Theme Store. It's best to reach out to each individual app developer when needing assistance with their app, functionality, or conflicts.

We can only support the code we write, the Broadcast theme. Integrations with apps are handled by app developers directly. Each app developer has a support system and can help you with issues regarding their app.

Shopify Experts

For any custom code requests or theme customizations, we recommend that you engage a Shopify Expert. Shopify Experts are advanced developers who provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work. Invisible Themes does not provide any custom coding services.

List of Shopify Experts with Broadcast knowledge

Unmade
Spell&Sell
  • Store Build or Redesign

  • Custom theme updates & customizations

  • Conversion Optimization & UX Audits

  • Technical SEO & Site Speed

  • Marketing Automation & Analytics

Lab 51
  • Digital Marketing

  • English and Spanish Experts

  • Business strategy guidance

  • Store build or redesign

  • Store migration

  • Store settings configuration

  • Theme customization

Pixel Supply
  • Store build or redesign

  • Store setup and design guidance

  • And more

Voltage New Media
  • Site performance and speed

  • Store build or redesign

  • Store migration

  • Theme customizations, advanced features

  • Custom theme development

  • Troubleshooting

  • Store setup and design guidance

  • Marketing and sales guidance

  • And more

Red Plug Design
  • Store build or redesign

  • Store migration

  • Theme customizations and updates

  • Store setup and design guidance

  • And more

Presidio Creative
  • Shopify Plus customers - Customizations and commerce solutions

StoreTasker

Wide range of services including theme customizations and design experts.

  • Connects you with developers and designers for small and large projects

Exhibea
  • Shopify Plus design and build

  • Shopify Plus migration

  • Store migration to the Shopify platform

  • Brand and Marketing services

  • And more

Sunbowl
  • SEO

  • Sales channel setup

  • Conversion rate optimization

  • Analytics and tracking

  • Store build or redesign

  • Store migration and theme updating

  • Product and collection setup

  • Theme customizations, advanced features

  • Custom visual elements

  • Store settings configuration

  • Custom apps and integrations

  • App installation

  • Custom domain setup

  • Custom commerce experience

  • Business strategy guidance

  • Marketing and sales guidance

  • Site performance and speed

  • Marketing and sales guidance

  • Shopify Plus, customizations and solutions

  • And more

Blackbelt Commerce
  • Search engine advertising and SEO

  • Store build or redesign

  • Store Migration

  • Theme customizations and updates

  • Store setup and design guidance

  • And more

If you’d like to hire a development team to customize Broadcast, we’ve partnered with an agency named who can assist with more advanced customizations and feature development. You can contact Unmade

We’ve partnered with an agency named who can assist with more advanced customizations and feature development. You can contact Unmade

Contact our theme support >
How to check your theme version >
Share Preview link >
Unmade
directly via this link.
https://experts.shopify.com/services/expert-guidance/guidance-for-improving-your-site-performance-and-speed
Submit your feature request >
Contact Shopify Support >
Site performance and speed >
SEO, Analytics and tracking, Conversion rate optimization >
Email Marketing, Social Media Marketing >
Store setup, Product setup >
Development and troubleshooting >
Theme customization >
Visual content and branding >
Sales tax >
Unmade
directly via this link.
Spell&Sell >
Lab 51 >
Pixel Supply >
Voltage New Media >
Red Plug Design >
Presidio Creative >
Full details, StoreTasker >
Exhibea >
Sunbowl Systems >
Blackbelt Commerce >
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