# Contacting support ### Can't find an answer? Please send us a support request through our support form, and we'll get back to you shortly.\ Click below to contact our support team: ### [Contact our theme support >](https://invisiblethemes.com/pages/broadcast-support) {% hint style="success" %} * We respond to requests in the order they are received, typically within **48 hours.** * **Monday - Friday**, Our theme support services are offered on regular weekdays, *excluding international holidays and weekends*. {% endhint %} ### Help us to assist you better: * Please include your theme version. [How to check your theme version > ](/broadcast-v5/faq/frequently-asked-questions/check-your-theme-version.md) * When using a draft theme (an unpublished theme), please include a Share Preview link. This is a special link generated by Shopify (not your store's admin URL). [Share Preview link >](/broadcast-v5/faq/frequently-asked-questions/share-preview-link.md) ## Important things to know *`before`* contacting support {% hint style="info" %} Please take a moment to read how we can help you: {% endhint %}
What does your support include? Our support **includes**: * Answering any questions about Invisible products and the technical capabilities of our products * Helping to set up the features that are included in our themes and configuring theme settings * Fixing bugs or issues in unmodified theme installs
Can you help with customizations? Our support does **not**** include**: * Custom code * Code modifications * Adding new functionality or third-party plug-ins (including apps) * Debugging any errors or functionality issues related to theme customizations or apps If you are experiencing issues with any customizations or third-party applications, we advise reverting to the original theme or removing the app to restore the default theme.
Custom Theme Development If you’d like to hire a development team to customize Broadcast, we’ve partnered with an agency named [Unmade](https://www.unmade.mx/en-us) who can assist with more advanced customizations and feature development. You can contact Unmade [directly via this link.](mailto:alfredo@unmade.mx?subject=Referral%20to%20Unmade%20from%20the%20Broadcast%20Theme%20Support%20Team\&body=Hi%20Alfredo%20-%20%0A%0AWe're%20looking%20for%20some%20support%20in%20making%20customizations%20to%20the%20Broadcast%20theme.%20)
Shopify Platform Many settings and features are performed in the primary Shopify Admin. These questions and assistance should be **directed** to ***Shopify Support*** directly. Examples are: * Checkout issues * Customer orders * Managing inventory * Setting up payment methods, currencies, languages * Setting up your products and collections * Taxes and shipping options * Managing customer accounts * Marketing, campaigns, gift cards * Licenses, including theme and apps * Setting up discount codes * Using the Search and Discovery app or Product Rating app * Building your navigation and setting up Online Store preferences These and other functions are all performed by the primary Shopify Admin. Shopify Support handles all platform-related questions.
Speed performand and customizations We recommend you **engage** a **Shopify Expert** for any custom code requests or advanced theme customizations requiring code changes. Shopify Experts are advanced developers who provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work. Please understand: * Invisible Themes does not provide any custom coding services. \ Shopify Experts can also help you with Speed and Performance. Here is a list of Experts that can help you boost the performance of your site and improve your speed scores:
Apps When you experience an issue with the theme caused by an App that has been installed, you will need to **contact** the **App developers** directly. * This can include apps that break the theme's functionality, such as prices not updating when changing a variant. * Items added to the cart not appearing in the cart or checkout * Product images not changing Please understand: For all app-related issues or questions, Shopify's policy requires app developers to ensure compatibility with themes in the Theme Store. It's best to reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts. We can only support the code we write, the Broadcast theme. * All integrations with apps are **handled** by **App developers** directly. * Each App developer has their own support system in place and can help you with issues regarding their app. Tips to help **before** installing any app: * Make a duplicate of your current live theme. * Rename the duplicate to help identify it. If the app breaks any functionality, you will be able to fall back to a good working version of your theme. This can also help you avoid many hours of problem-solving and downtime for your store.
Feature requests We're committed to continuously improving Broadcast and providing the best possible experience for our customers. We believe our customers are the key to our success and want to hear from you! We understand that everyone has unique needs and requirements regarding their online store. That's why we're providing this page to allow you to request new Broadcast features that will make your experience even better. Whether it's a minor tweak or a major change, we want to hear your ideas. To submit your feature request, please click the link below and fill out the form below with as much detail as possible. Let us know what you need, why it's important, and how it will help your business. We review all requests and use them to prioritize updates and improvements to Broadcast. Thank you for choosing Broadcast and for sharing your feedback with us. We're excited to work together to make our theme even better! [Submit your feature request >](https://invisible-themes.upvoty.com/b/broadcast/)
## Where to get additional help ### Shopify Support Shopify Support covers any platform questions or issues. For example, if you need assistance using the Shopify Admin tools like product setup or store settings. Shopify Support also handles all Checkout support. Shopify provides 24/7 support to all its customers. ### [Contact Shopify Support >](https://help.shopify.com/questions) {% hint style="info" %} **Checkout issues?** Contact Shopify Support directly. The checkout and theme are separate systems. Checkout is a function of Shopify and can’t be controlled by the theme. {% endhint %} ### App Support For all app-related issues or questions, Shopify's policy requires app developers to ensure compatibility with themes in the Theme Store. It's best to reach out to each individual app developer when needing assistance with their app, functionality, or conflicts. We can only support the code we write, the Broadcast theme. Integrations with apps are handled by app developers directly. Each app developer has a support system and can help you with issues regarding their app. ### Shopify Experts For any custom code requests or theme customizations, we recommend that you engage a Shopify Expert. Shopify Experts are advanced developers who provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work. Invisible Themes does not provide any custom coding services. * [**Site performance and speed >** ](https://experts.shopify.com/services/expert-guidance/guidance-for-improving-your-site-performance-and-speed) * [**SEO, Analytics and tracking, Conversion rate optimization >**](https://experts.shopify.com/services/marketing-and-sales) * [**Email Marketing, Social Media Marketing >** ](https://www.shopify.com/partners/directory/services/marketing-and-sales) * [**Store setup, Product setup >**](https://experts.shopify.com/services/store-setup) * [**Development and troubleshooting >**](https://experts.shopify.com/services/development-and-troubleshooting) * [**Theme customization >** ](https://experts.shopify.com/services/store-setup/customize-theme) * [**Visual content and branding >**](https://experts.shopify.com/services/visual-content-and-branding) * [**Sales tax >**](https://experts.shopify.com/services/expert-guidance/tax-setup) ### List of Shopify Experts with Broadcast knowledge
Unmade We’ve partnered with an agency named [Unmade](https://www.unmade.mx/en-us) who can assist with more advanced customizations and feature development. You can contact Unmade [directly via this link.](mailto:alfredo@unmade.mx?subject=Referral%20to%20Unmade%20from%20the%20Broadcast%20Theme%20Support%20Team\&body=Hi%20Alfredo%20-%20%0A%0AWe're%20looking%20for%20some%20support%20in%20making%20customizations%20to%20the%20Broadcast%20theme.%20)
Spell&Sell * Store Build or Redesign * Custom theme updates & customizations * Conversion Optimization & UX Audits * Technical SEO & Site Speed * Marketing Automation & Analytics [Spell\&Sell >](https://www.shopify.com/partners/directory/partner/spellnsell)
Lab 51 * Digital Marketing * English and Spanish Experts * Business strategy guidance * Store build or redesign * Store migration * Store settings configuration * Theme customization [Lab 51 >](https://www.shopify.com/partners/directory/partner/depto51)
Pixel Supply * Store build or redesign * Store setup and design guidance * And more [Pixel Supply > ](https://www.shopify.com/partners/directory/partner/pixelsupply)
Voltage New Media * Site performance and speed * Store build or redesign * Store migration * Theme customizations, advanced features * Custom theme development * Troubleshooting * Store setup and design guidance * Marketing and sales guidance * And more [Voltage New Media >](https://www.shopify.com/partners/directory/partner/voltage-new-media-inc)
Red Plug Design * Store build or redesign * Store migration * Theme customizations and updates * Store setup and design guidance * And more [Red Plug Design >](https://www.redplugdesign.com/pages/services)
Presidio Creative * Shopify Plus customers - Customizations and commerce solutions [Presidio Creative >](https://presidiodev.com/pages/our-services)
StoreTasker Wide range of services including theme customizations and design experts. * Connects you with developers and designers for small and large projects [Full details, StoreTasker >](https://www.storetasker.com/)
Exhibea * Shopify Plus design and build * Shopify Plus migration * Store migration to the Shopify platform * Brand and Marketing services * And more [Exhibea >](https://exhibea.com/)
Sunbowl * SEO * Sales channel setup * Conversion rate optimization * Analytics and tracking * Store build or redesign * Store migration and theme updating * Product and collection setup * Theme customizations, advanced features * Custom visual elements * Store settings configuration * Custom apps and integrations * App installation * Custom domain setup * Custom commerce experience * Business strategy guidance * Marketing and sales guidance * Site performance and speed * Marketing and sales guidance * Shopify Plus, customizations and solutions * And more [Sunbowl Systems > ](https://sunbowlsystems.com/)
Blackbelt Commerce * Search engine advertising and SEO * Store build or redesign * Store Migration * Theme customizations and updates * Store setup and design guidance * And more [Blackbelt Commerce >](https://www.blackbeltcommerce.com/)
--- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://broadcast.presidiocreative.com/broadcast-v5/support/contacting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.