# Out-of-stock notification

The 'Out-of-stock notification' feature in Broadcast helps customers engage with you when items are out of stock.&#x20;

Customers can easily submit an email request for an item or variant that is currently out of stock:

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/KMCPGxnKRtZj7ns9KOir/back-in-stock-demo.gif" alt=""><figcaption></figcaption></figure>

### How to enable the feature

Using the Theme Customizer, enable the global feature under the **Theme settings -> Product form**:

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/O0CtI6m0cxcW52ccBnDv/bro-back-in-stock-settings-1b.jpg" alt=""><figcaption></figcaption></figure>

**Check** the box to turn on the feature. Uncheck to turn it off. **Save** your changes.&#x20;

All out-of-stock items, including variants, will now display a custom 'Sold out' button with the 'Notify me when it's available' message.&#x20;

### How to customize the button text

Using the Theme Customizer, click on the **ellipsis icon** (three dots) at the top-left next to the Theme name, and then choose '**Edit default theme content**':

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/3WfrQCzbAgPua1C6vMQS/Edit%20default%20theme%20content%20example-half.jpeg" alt=""><figcaption></figcaption></figure>

Under the '**General**' tab:

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/m6NMunBas2cYkkgK8c8V/general%20tab.jpg" alt=""><figcaption></figcaption></figure>

Scroll down to the '**Newsletter form**' section, under '**Newsletter product availability**' and modify the text to your preference:

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/s7svgv2s7rEWoOV6Ogdo/newsletter%20section.jpg" alt=""><figcaption></figcaption></figure>

**Save** your changes.&#x20;

### Processing requests

{% hint style="info" %}
When the customer submits the form, the merchant will receive an email message similar to a Contact form message. The message will include details of the product, variant and email address. \
You can record that information and respond to the customer using the email address included in the form.&#x20;
{% endhint %}

The out-of-stock form will appear in a drawer (similar to a cart drawer) for the customer to complete. The name of the product and variant is shown to the customer:

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/kIzJMRyhtUigNg90Yovh/email-form-with-box.jpg" alt=""><figcaption></figcaption></figure>

After adding their email address, a confirmation message appears in the drawer:

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/9dM94TRWqesaO7TvkduI/after-email-entered-arrow.jpg" alt=""><figcaption></figcaption></figure>

The merchant will receive an email to the same account, and the merchant will receive store contact form messages. Here is an example:

<figure><img src="https://content.gitbook.com/content/j8jzXN4KKXAfQhgbN5lO/blobs/Re1VVQ7cz2VFO59GszpU/inbox-example.jpg" alt=""><figcaption><p>Sample message to merchant</p></figcaption></figure>
