Broadcast v6.2 has been released - Learn more about
What's new
Broadcast Documentation
NewSupport
Broadcast v3
Broadcast v3
  • About Broadcast
    • Broadcast theme documentation
  • Online Store 2.0
    • The new experience
  • Announcement Bar
    • Free shipping message
    • Text announcement
    • Custom HTML
    • Announcement bar settings
  • Header
    • Header styles
    • Navigation images
    • Sticky header
    • Transparent header
    • Social icons
  • Sections
    • How to use sections
    • Section blocks
    • List of sections
    • Sidebar
    • Split images
    • Before and After
  • Products
    • Tabs and accordions
    • Tab content using metafields
    • FAQ Accordions
    • Upselling with metafields
    • Upselling with tags
    • Swatches
    • Size charts
    • Pre-order products using tags
    • Pre-order using metafields
    • Sale items
    • Free products
    • Product page settings
    • Theme blocks
    • Low inventory message
    • Icon block
    • Accordion section
    • Product ratings
    • Related products
  • Siblings
    • About product siblings
    • How to setup siblings
    • Siblings metafields
      • Siblings color
      • Siblings collection
    • Siblings product setup
    • Siblings block
  • Collections
    • Product badges
    • Product badges with metafields
    • Product filtering
    • Quick add
    • Sub-collections
    • Cutline second line
    • Featured image
    • Collection page settings
  • Popups
    • Cookies consent message
    • Image promo with newsletter
    • Text promo
    • Small newsletter
    • Coupon codes
  • Footer
    • Footer settings
    • Theme blocks
  • Blogs
    • Featured posts
    • Blog pages
  • Blog posts
    • Article page
    • Theme blocks
  • Pages
    • Page templates
    • Creating page templates
    • Page section
  • Settings
    • Loading icon
  • Updates
    • Release notes
    • Check your theme version
    • Download latest theme version
    • Updating your theme
      • Updating from version 1 or 2
      • Updating from version 3
  • Support
    • Contacting support
    • Share preview link
    • Earlier documentation
  • Custom
    • Where to make CSS changes
    • How to remove Shopify credit
    • Collection image spacing
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  1. Support

Contacting support

How to reach us for support

PreviousUpdating from version 3NextShare preview link

Can't find an answer?

Please send us a support request through our support form and we'll get back to you shortly. Click below to contact our support team:

Tips when sending a support request

Please include your theme version:

If you're using a draft theme, please include a Share Preview link:

We respond to requests in the order they are received, typically within 48hrs excluding weekends and holidays

Shopify Support

Shopify Support covers any platform questions or issues. For example, if you need assistance with using the Shopify Admin tools like product setup or your store settings. Shopify Support also handles all Checkout support. Shopify provides 24/7 support to all its customers.

Checkout issues, contact Shopify Support directly.

The checkout and theme are separate systems. Checkout is a function of Shopify and can’t be controlled by the theme.

Shopify Support:

App Support

For all app-related issues or questions, Shopify's policy requires app developers to be responsible for ensuring compatibility with themes in the Theme Store. It's best if you reach out to each individual app developer when requiring assistance with their app, functionality, or conflicts.

We can only support the code we write which is the theme, Broadcast. Integrations with apps are handled by app developers directly. Each app developer has their own support system in place and can help you with issues regarding their app.

Shopify Experts

For any custom code requests or theme customizations, we recommend that you engage a Shopify Expert. Shopify Experts are advanced developers that provide many custom solutions for your store and also quick task-based solutions. They can provide full support for their work. Invisible Themes does not provide any custom coding services.

Some Shopify Experts with Broadcast experience include:

https://invisiblethemes.com/pages/broadcast-support
Check your theme version
Share preview link
https://help.shopify.com/questions
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